AION 2Steam launch stats

First identify whether the failure is regional, account-related or local. The October 9 Nezekan NA West report is marked resolved; it does not establish the cause of a new login failure.

Work through these checks

1. Record the region, server, Steam or PURPLE client, exact message and time with its time zone. A player-count drop alone cannot confirm an outage.
2. Match the newest official notice to that region and time. A past maintenance notice is not a live status reading. If a current notice covers your session, follow its stated recovery update.
3. If there is no matching notice, finish pending client updates and retry once. For a repeated failure, send the recorded details to AION 2 Global support; use the block-code or account guide below if that is the message shown.

These are triage steps. This tracker has no server-health API and cannot diagnose a login failure from concurrent-player numbers.

Use a local installation check before assuming a server outage. Steam recommends checking requirements, updating the operating system and drivers, and verifying installed files for launch problems.

Work through these checks

1. Compare your PC with the minimum and recommended requirements below. Record your Windows version, CPU, GPU and RAM for a repeatable report.
2. Restart the PC, launch Steam and complete pending game updates. Install Windows and graphics-driver updates through their official channels when needed.
3. In Steam: Library → AION 2 → Properties → Installed Files → Verify integrity of game files. Let verification finish, then test the same launch again.
4. If the game still fails, record whether it exits before or after the launcher, the exact error and the time. Use the block-code guide for a displayed Block Code; otherwise submit those details to the game’s support team.

File verification repairs installation problems; it cannot remove an account restriction or guarantee a fix for every crash.

NC directs players to look up the exact displayed Block Code and follow the guidance for that code. Different codes can require different checks.

Work through these checks

1. Save the complete code and message before closing the pop-up. Include when it appears: launching the client, signing in or entering the game.
2. Use NC’s Block Code guidance linked from the official help article. Follow the entry for your exact code rather than a fix for a different error.
3. If the listed action does not help, submit an inquiry with the code, client, PC details, timestamp and steps already attempted.

ZowGame does not maintain an official code database. No universal bypass or code-specific fix is claimed here.

NC says characters belong to the NC account used to create them. Linking Steam to a different NC account does not move those characters. A different account view is not proof of deletion.

Work through these checks

1. Identify the original NC account and login method, then confirm the region and server you previously used.
2. For Steam-created characters on PURPLE, choose Steam login and sign in with the same Steam account. Creating another character is not required just to change clients.
3. If you changed the account link, follow NC’s relinking sequence: recover access to the original account, establish another login method before unlinking Steam, then connect your intended Steam account to the NC account holding the character. Ask support if you cannot identify or access that original account.

Account relinking changes access, not ownership of game data. Account recovery and identity verification must be handled by NC.

The announced window starts after maintenance on October 13 PDT for Early Access servers, and October 20 PDT for Launch servers. Each lasts until the following week’s maintenance. October 12 is before these openings.

Work through these checks

1. Check server type, same region and same faction. Early Access transfers stay within Early Access servers. The offer allows one transfer per account.
2. Check the regional application hours below. A closed departure application window or either server reaching its transfer limit can also make the service unavailable.
3. Read the in-game destination message. Already owning a character there does not override capacity limits.

Opening follows maintenance completion, not a fixed midnight. The table preserves published PDT hours; check the game’s current message for availability.

Character inventory and Character Storage move with the character; Server Storage items do not. Move wanted items to a transferring character first. The transfer costs 0 Quna, but extra destination character slots cost 1,000 Quna each.

Work through these checks

1. Collect outstanding Market items or proceeds, Shop Storage purchases and character mail. Clear active Duty Missions before applying.
2. Check destination character-slot capacity and select the characters to move. Purchased character slots on the departure server stay there.
3. Expect a temporary character name, then rename on first login. A previously used name may be taken at the destination.

Check the final in-game price and eligibility before confirming a transfer. This checklist does not promise that every form of server-level progress transfers.

NC distinguishes policy sanctions from precautionary security locks. A security lock is not a penalty. The public restriction announcement cannot identify the reason for your individual account.

Work through these checks

1. Record the exact restriction or lock message and when it appeared.
2. Open an AION 2 Global Customer Support inquiry. Explain the problem and whether you are disputing a sanction or requesting access after a security lock.
3. Provide the account information requested through that official support process. Keep the inquiry reference so you can follow its individual review.

NC decides the outcome. No guaranteed restoration time is published in the checked notice.

Check the EU server list below. Eligible active memberships and activated pet auto-loot receive one extra day at upcoming maintenance; the supply chest arrives through in-game mail.

Work through these checks

1. Match your server and the active-service condition. These extensions need no player action.
2. Check mail for the chest. If an expected reward is absent, report your server and missing reward to support.

EU / Elyos

Nezekan, Kaisinel, Ariel, Meslamtaeda, Nania, Luteros, Daminu, Bakarma, Kochi, Tiamat

EU / Asmodian

Zikel, Lumiel, Azphel, Beritra, Ulgorn, Odar, Kromede, Baba, Fafnir, Agnita, Atiel

The notice sets no claim deadline or eligibility snapshot time and does not confirm delivery to your account.